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After-sale service 

Purpose

◆ Supply continuous、high efficient、shortcut service to users, to establish a knight service band.
◆ Establish a perfect service network, t o supply professional、standardization、diversification service.
◆ Customer-oriented, evaluate all the work at the standard of customer’s satisfaction.


Service mode: 

We guarantee our products are all brand-new、high quality and can complete prearranged function wanted by customer. The technical specification completely meets the stipulated standard.

◆ Delivery date: in two days after the sign of contract, at latest in 5 work days (arrival in a week).

◆ We supply one-year replacement、three-year repairs and whole-life maintenance, implementing at the use of equipment.

◆ To help users solve troubles, we fulfill all the business guaranteed and deal with the problems free of charge.

◆ We support technical guide to solve malfunction or substitute components, for the responsibility not taken by us. 

◆ We have after service for 24 hours, promises to supply technical support anytime you call. 

◆ Deal with the malfunction according to three levels. 

◆ Malfunction not about hardware can be guide solved through telephone. 

◆ We will send engineers to the local in 10 hours after emergency happened.. 

Product Service System:

◆Design solution: Supply application solution according to users’actual condition and real needs.
◆Technical course: Make technical communication about the products and design solution, supply more choices to the users.
◆Product test: Test the technical specification locally according to customers’ demand.
◆Engineering construction: Debug the equipment according to the contract and establish customer’s record.
◆Technical supervising: Supply technical guide to the users who owns engineering construction ability.
◆Product Training: Supply training about basic knowledge of communications、product construction and daily maintenance.
◆Maintenance: Solve problems or supply solution in48 hours after receiving customers’ feedback.
◆Collect feedback: Collect customers’ feedback by kinds of channels, and sort I, help to improve the products to satisfy customers’ needs. 

After service line： +86-755-83110049 / 61337380
Customer service mail box： market@haishuo.com